Shipping policy

Shipping Policy

Effective Date: September 25, 2026

Thank you for choosing TLC Aromatics LLC! Each order is prepared with care, and we work to get your products to you as quickly as possible.

Order Processing

Orders are generally processed within 3–5 business days after payment has been successfully received.

Processing time does not include weekends or holidays.

During holidays, promotions, product launches, or periods of unusually high order volume, processing times may be longer.

If there is a significant delay with your order, we will do our best to communicate with you.

Shipping

TLC Aromatics LLC currently ships orders within the United States only.

Once your order has been processed and shipped, you will receive tracking information when available.

Delivery times are estimates provided by the shipping carrier and are not guaranteed by TLC Aromatics LLC.

Shipping delays may occur because of weather, holidays, carrier disruptions, incorrect addresses, or circumstances outside our control.

Local Pickup

Local pickup may be available for eligible customers.

Pickup instructions, location details, and available pickup times will be provided after the order is placed.

Customers should not arrive for pickup until they have received confirmation that their order is ready.

Local Delivery

Local delivery may be available in eligible areas.

Delivery availability, fees, and arrangements may vary based on the customer's location.

If local delivery is available for your order, applicable delivery information will be provided during checkout or arranged directly with the customer.

Shipping Address

Please carefully review your shipping address before completing your purchase.

TLC Aromatics LLC is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible. We will do our best to correct the address before the order ships.

Lost or Stolen Packages

Once tracking confirms that a package has been delivered, TLC Aromatics LLC is not responsible for packages that are subsequently lost or stolen.

If your package shows as delivered but cannot be located, please contact the shipping carrier and check with household members and neighbors.

Returned Packages

If a package is returned to TLC Aromatics LLC because of an incorrect address, incomplete address, or unsuccessful delivery attempt, the customer may be responsible for additional shipping costs if they request that the order be reshipped.